“A Coaching Conversation”
At its core, coaching is a conversation—in fact, many conversations—that helps someone take measurable steps toward a clear goal. In other words, to get off their duff and make some needed changes. The process facilitates a person’s effort to change and enables him or her to deliver on it.
Coaching conversations are based on trust and confidentiality—key to helping the person being coached to feel safe, heard, and supported. Your role as a manager must not conflict with your ability to ensure trust and confidentiality when coaching your people. If you ever tackle a topic that must be shared with others, then you need to clearly explain this to your coachee.
Whatever the situation you’re engaged in—performance review, professional development, or team building—keep in mind the essential coaching behaviors in this chart. This is your guide to navigating the conversation in a fruitful way.
Where have you experienced the impact of applying any/all of these behaviors in your communication with your people?